Changing our terms of sale

All possible amendments will be made public on this site.

Information about us

www.aemans.co.uk is a site operated by Aemans (we, our, us). We are registered in England under company number……………………….. Our Value Added Tax number is ……………………….

Ordering

After placing an order, you will receive an email from us acknowledging that we have safely received it. This does not mean that your order has been accepted. All orders are subject to acceptance by us, and we will send you a second email to confirm acceptance and dispatch of your order. The contract between us (‘contract’) will only be made when we send you this email to confirm acceptance and dispatch. Only those products listed in the email as being dispatched will be included in the contract.

Availability

All products are subject to stock availability. We will inform you as soon as possible if all the products in your order are not available and we will cancel your order. If only some of the products in your order are available this will be explained in your acceptance and dispatch email. If you pay by credit or debit card we will give full refund for products which are not available.

Ordering errors

You are able to make changes to your order up to the point at which you click on the Place Order button in checkout.

Prices

Please be aware that the prices displayed on our site include Value Added Tax where applicable but exclude delivery costs, which will be added to the total amount due. The applicable delivery costs will be clearly displayed during the checkout process.

Due to the large number of products on our site, it is always possible that some of the products listed on our site may be incorrectly priced, despite our best efforts. If we discover there is a pricing error, we will normally, at our discretion, either: (i) contact you and give you the option of reconfirming your order at the correct price or cancelling it; or (ii) reject your order and notify you of the rejection.

Payment

We accept payment with the following credit or debit cards: Visa credit and debit cards, MasterCard credit and debit cards, American Express credit and Charge Cards, Switch/Maestro debit cards, Visa Electron cards.

Presently, we do not accept cash, cheques or gift vouchers as payment online. By submitting an order to us through our site, you are confirming that the payment details provided on your order are valid and correct. All transactions will be in pounds sterling. Non-UK credit card providers and banks will determine the exchange rates to be applied and may add an additional processing or administration charge in relation to such payments which non-UK card holders will be liable to pay. We will not charge your credit, debit or store card until we dispatch your order.

A delivery charge will be applied at checkout, please view our delivery charges.

Cancellation & Returns

If, for any reason, you wish to do so you have the right to cancel any order you have placed). You may cancel an order at any point from placing the order up to fourteen (14) calendar days, from the day after delivery of the product(s) to you. This is in line with the Consumer Contracts Regulations 2013. To cancel please return via one of our return options.

The following procedures will apply:

You can either e-mail or telephone our Online Customer Services Team via the details on our contact us page. If you have contacted us to cancel before delivery of your products, though your order will have been cancelled, normally delivery cannot be interrupted (except possibly if cancellation takes place within 30 minutes of order). Please return them to us. Most products can be returned by post or our Customer Services department who can arrange for them to be collected and in the mean time you must take reasonable care of them.

For instructions on how to return an order, please visit Delivery and Returns. You will be charged for collection of Courier returns in accordance with our returns procedure.

THESE TERMS AND CONDITIONS DO NOT IN ANY WAY AFFECT YOUR STATUTORY RIGHTS